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Privacy Policy

Privacy Policy for SmartServeSoft

1. Introduction

Explain who you are and what this policy covers:

  • SmartServeSoft (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data when you use our SaaS platform — including websites, eCommerce, and LMS tools powered by WordPress and AWS.

2. What Information We Collect

  • Directly provided: Name, email, payment details, etc.
  • Automatically collected: Logs, device and usage data, cookies, analytics.

3. How We Use That Information

  • To deliver and improve our services (sites, stores, LMS, analytics).
  • For billing, customer support, communications (trial reminders, service updates).
  • For website analytics and optimization.

4. Cookies & Tracking

  • We use cookies and tools like Google Analytics to enhance user experience; users can manage preferences via browser settings.

5. Data Sharing

  • We do not sell personal data.
  • We may share data with trusted third-parties (e.g., AWS, payment gateways, analytics providers) under strict confidentiality.

6. Data Security

  • Secure infrastructure powered by AWS (SSL, DDoS protection via AWS Shield, daily backups to S3, malware scanning, firewalls).

7. User Rights

  • You may access, correct, or request deletion of your personal data.
  • To exercise these rights, contact info@smartservesoft.com.
  • If applicable, you may have rights under GDPR, CCPA, etc.

8. Data Retention

  • Personal data retained only as long as needed (e.g., customer account duration plus legally required period), unless required otherwise by law.

9. Children’s Privacy

  • Not intended for individuals under 13. If we learn of data from underaged users, we will delete it promptly.

10. Policy Updates

  • We may update this policy from time to time. We will indicate the “Last Updated” date. Substantial changes will be communicated clearly (via email or site notice).

11. Contact Us